How to Calm Anyone in 90 Seconds with Doug Noll
In today’s episode, we’re thrilled to welcome Doug Knoll—lawyer turned mediator, peacemaker, and author of the upcoming book Empathy Leadership. Doug takes us on a fascinating journey from his early career as a trial lawyer to his transformative work inside maximum security prisons, where he’s taught hardened ex-gang members how to de-escalate conflict in seconds. Doug reveals the neuroscience behind “affect labeling,” a powerful technique that calms even the most heated disputes by simply naming emotions. He shares compelling stories—from mediating high-stakes corporate battles to life-changing moments inside prison walls—and explains how this skill can be life-changing, whether in boardrooms, families, or everyday interactions.
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